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Frequently asked questions

If you have any questions, we are delighted to assist you. In case you cannot find the answer to your question on this website, you can contact us via phone at 020 8050 0158, email at, or by using the contact form available on this website.

What experience do we have?

Over 30 years of experience in Specialist Risks and consulting, working with different trade sectors including insurance, banking, finance, industry, healthcare, and non-profits. We have a proven track record of delivering results for our clients.


What makes us different?

Consulting relies on contacts, knowledge, experience, and execution. With over 30 years in the risk business, we have worked with various clients, including commercial entities, governments, special forces, and private military companies. We have tried and tested networks with connections built over many years, and we can offer clients a wide range of commercial structures. Our expertise in crisis management, management consulting, and energy solutions can help manage and mitigate risks while moving towards net zero.


What types of clients do you work with?

We provide consulting services to a diverse range of clients, including startups, SMEs, large corporations, government departments, charities, and individuals seeking personal consulting services. Our focus is on crisis management plans for SMEs, while for larger corporations, we offer independent assessments and views on specific projects and risks. We specialise in a particular area, which sets us apart from other advisors, lawyers, accountants, and consultants that larger corporations typically consult with. Additionally, our expertise across multiple sectors and disciplines often reduces the need for multiple providers on a project.


What is your specialism?

Our expertise lies in assisting businesses to expand their global reach in developing or hostile markets. We offer a variety of risk mitigation strategies and solutions that enable companies to operate in these markets while minimising risks to staff, business reputation, and assets. This includes consulting on trading structures, reputational protection, payment arrangements, logistics and shipping, financing, security, compliance, and staff safety, as well as business contingency plans for uninsured situations and exposures.



What services do you offer startups?

We provide a range of services for startups including business planning, financial forecasting, market research, compliance, and investor pitch preparation. Many businesses fail due to poor risk management, not because of their concept, service, or product. With our experience in business start-up funding for major banks, we can assess your business, make recommendations, and ensure it is built on a strong foundation for long-term success.


Why do I need a crisis management plan?

Imagine experiencing a fire or flood at home without insurance, shelter, or support. This could lead to an ongoing crisis, resulting in homelessness, job loss, and financial instability. However, with proper planning, such as purchasing insurance and having an emergency bag containing essentials stored at an alternative location, you avert the crisis. The same applies to businesses, where a well-structured crisis management plan and effective communication can make all the difference


How does your membership work?

For an annual fee of £1,500, members receive 10 hours of consulting time and other benefits. Additional consulting fees are charged at a reduced rate of £150 per hour for Small to Medium Enterprises after the initial 10 hours have been used. During a crisis, third-party costs such as solicitors or public relations consultants may apply and will be charged separately. We provide consultation services and prioritise your peace of mind while helping you resolve the issue to a satisfactory outcome.


What types of crises will you assist with?

The client determines what constitutes as a crisis. To summarise, we consider anything that poses a threat to you or your business. In case of a crisis we will provide assistance and support, but the client or third-party specialist will handle the crisis response. We may introduce specialists, if needed, but the client is responsible for any associated costs.



What is the difference between crisis management and crisis response?

Crisis management is the proactive process of identifying and evaluating potential risks and threats to a business, and developing contingency plans to mitigate these risks. This strategic approach enables organisations to effectively respond to crises by ensuring that staff are well-prepared and equipped to handle any emergency situation.



On the other hand, crisis response refers to the reactive phase where an actual crisis has occurred, and immediate action is required to manage the situation. This involves working closely with the client and other stakeholders to implement the pre-established crisis management plan, with the goal of minimising the impact of the crisis.


While crisis management and crisis response are distinct processes, there are instances where they may overlap or be offered as a combined service. This integrated approach ensures a comprehensive and coordinated response to crises, ultimately safeguarding the reputation and operations of the business.


What is the difference between crisis response and crisis consulting offered by Norman Taylor SRA?

Our Crisis Assistance service offers expert consulting to help identify the appropriate response needed during a crisis. Depending on the severity of the situation, we may or may not engage third parties. While we strive to resolve crises independently, there are instances where a structured approach and third-party assistance are necessary. Our primary objective is to alleviate the burden on clients by providing a comprehensive crisis management plan, overseeing the management and response to the crisis, and leveraging our extensive network when required. Our aim is to save clients time, money, and unnecessary stress during crisis events. 


What is SRA 24?

Our SRA 24 service provides consulting and meeting arrangements beyond regular business hours, enabling clients to schedule face-to-face or virtual meetings at their convenience, even at unconventional times like 2 am in Piccadilly or 5 am in Nottingham. This service is especially beneficial for international clients dealing with time zone disparities or individuals requiring meetings outside typical office hours. Moreover, we offer a dedicated 24-hour emergency line for clients in need of urgent assistance, accessible 7 days a week, 365 days a year.


Are things getting worst?

We maintain a positive outlook and strive to turn unfavorable circumstances into opportunities. Nevertheless, we have noticed a rise in political and economic uncertainties worldwide, which are expected to affect numerous individuals in the future. Therefore, it is crucial to prepare for crises during both favorable and unfavorable times.

Get in Touch

020 8050 0158 or 

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