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Terms & Conditions

In order to join our Crisis Management Membership Plan, you must agree to the terms and conditions specified in our contract. Although these contract terms and conditions are not available on our website, you can request a copy of the contract wording. Your membership will only be accepted upon you signing the contract and acceptance of this contract by us. These terms and conditions form part of our privacy policy. 

Website terms and conditions

Website usage terms and conditions


The terms and conditions should be read carefully before website use. 

Email addresses; 


General Information:

Customer Services:




Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the relationship between HENOC LTD/Norman Taylor SRA and you in relation to this website.


If you disagree with any part of these terms and conditions, please stop using the site immediately. The term ‘HENOC LTD’ 'HENOC' 'Norman Taylor SRA' or ‘us’ or ‘we’ refers to the owner of the website whose registered office is, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX. Our company registration number is 11414478. The term ‘you’ refers to the user or viewer of our website.  


The use of this website is subject to the following terms and conditions of use:


The content of the pages of this website is for your general information and use only. It is subject to change without notice.  


This website uses cookies to monitor browsing preferences. Further information on the cookies we use can be found in our privacy policy. 


Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.  


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


On submitting your details for business services, applications, or energy quotations/comparisons, we will call you on the number provided to discuss your options and guide you through the next steps. You have the right to request that we do not call you but this will mean we cannot provide you with the full service you have requested by completing the form.  


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. 


All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. 


Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.   

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